How can I contact As Seen On Media?
You can reach us anytime at info@asseenonmedia.com and our customer service team will be happy to assist you with anything you need.
Do you ship worldwide?
✅ Yes, we ship to customers all around the globe.
Where do you ship from?
All orders are shipped directly from our Hong Kong warehouse.
Can I change or cancel my order?
Since we work hard to process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After this window, we can’t make changes, but you’re always welcome to return your order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for safe and secure checkout.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays and big sale seasons.
Orders are processed Monday through Friday.
Processing time: 1–3 business days from the order date.
Orders ship the next business day after processing.
Please note: We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, shipping times may take between 2–4 weeks depending on your location.
What if I don’t receive my order?
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
How do I return an item?
Please contact us at info@asseenonmedia.com and our support team will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you’ve received merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the items, and all related details upon receiving your package. We’ll do our best to resolve your case quickly.
When will I receive my refund?
Refunds will be credited to your original form of payment.
Credit/debit card refunds are sent to the issuing bank within 7–10 business days after we receive your returned item or cancellation request.
If you haven’t received a refund yet, first check with your bank or credit card company, as it may take additional time before your refund is officially posted.